Managerial Use and Emerging Norms: Effects of Activity Patterns on Software Design and Deployment

Systematic Sources of Suboptimal Interface Design in Large Product Development Organizations

Language Evolution and Human-Computer Interaction

Adapting a Psychophysical Method to Measure Performance and Preference Tradeoffs in Human-Computer Interaction

Return on Investment and Organizational Adoption

McGrath and the Behavior of Groups (BOGS)

Multimedia Annotation: An Unsuccessful Tool Becomes a Successful Framework

Crossing the Divide

Why Personas Work: The Psychological Evidence

Travel Back in Time: Design Methods of Two Billionaire Industrialists