Personas: Practice and Theory

The Case Against User Interface Consistency

Interactive Systems: Bridging the Gaps between Developers and Users

Systematic Sources of Suboptimal Interface Design in Large Product Development Organizations

Language Evolution and Human-Computer Interaction

Why Personas Work: The Psychological Evidence

Human-Computer Integration

The West Wing: Fiction Can Serve Politics

Personas, Participatory Design and Product Development: An Infrastructure for Engagement

Design Models for Computer-Human Interfaces